Terms of service

About these terms

These terms apply to the use of this website and to dental care provided by Riverside Dental Studio at 12 Argyle Street, Bathwick, Bath BA2 4BQ. By sending an appointment request you accept them.

Appointment requests

A request sent through this website is not a confirmed booking. Our reception team will contact you within one working day to agree a time, and your appointment exists only once we have spoken to you.

If you are in dental pain or have had an injury to your mouth, please telephone us rather than using the form so we can help you the same day.

Cancellations and missed appointments

We ask for at least one full working day of notice if you need to move or cancel an appointment, so the time can be offered to another patient. Appointments missed without notice, or cancelled at very short notice more than once, may be charged at £45 for a routine visit and £75 for a longer treatment slot.

Fees and payment

The prices shown on this website are indicative and are reviewed each January. You will always receive a written plan with fixed costs after your examination, and we will not change that figure once treatment has started without discussing it with you first.

Payment is due on the day of treatment. We accept all major debit and credit cards and bank transfer. Laboratory work such as crowns, veneers and dentures may require a deposit at the planning stage.

Finance

Finance is provided by an authorised third party lender and is subject to status and affordability checks. We act as a credit broker and not as a lender. Missing payments to a finance provider may affect your credit rating.

Guarantees

We guarantee laboratory made restorations such as crowns, veneers and bridges for 24 months, and direct composite work for 12 months, provided you attend your recommended check-up and hygiene appointments and follow the aftercare given to you. Damage caused by trauma, grinding without a prescribed guard, or neglect is not covered.

Complaints

If something has not gone as you expected, please tell us. Ask to speak with our practice manager or email hello@riversidedentalstudio.co.uk. We acknowledge every complaint within three working days and aim to give a full written response within ten. If you remain unhappy you can contact the Dental Complaints Service on 020 8253 0800.

Website content

The information on this site is general guidance about dental treatment and is not a substitute for an examination by a dentist. We take care to keep prices and clinical information accurate but they may change without notice.

These terms are governed by the law of England and Wales.